No one likes waiting, which is why we’ve partnered with GapOnly. At your next visit, let us know if you’d like to use the GapOnly® payment service, to access your pet insurance benefit right away (for eligible expenses). Your claim will be assessed in around 10 minutes, while you’re in the clinic, and once approved, you simply pay the gap (the amount not covered by your pet insurance policy) and go! 
How to claim using GapOnly®:
- If your pet insurance brand offers GapOnly, let our team know you’d like to submit a GapOnly® claim for your pet’s treatment.
- We’ll lodge a GapOnly® claim on your behalf, and it’s assessed in around 10 minutes. Any longer and the team will let you know so you can decide whether you want to stay or have the claim processed as an eClaim instead.
- Once the claim’s been assessed and approved, you simply pay the gap (the amount not covered by your pet insurance policy) and go.
A GapOnly® claim can be processed:
- Monday – Friday 8:00am – 10:00pm
- Saturday 8:00am – 5:00pm
(AEST or AEDT as applicable, excluding NSW public holidays)
To check if your pet insurance policy offers GapOnly®, head to https://gaponly.com.au/gaponly-insurance-partners/ for more information.